National Certificate : Information Technology : Systems Support (NQF 5)

Faculty Of  • SAQA ID No. 48573 • NQF5 • 147 Credits • 1

The purpose of this qualification is to enhance readiness and provide entry into the areas of Systems Support at NQF 5. It prepares learners for entry into the workplace or as an undergraduate study in System Development areas covered, providing them with the necessary knowledge needed for further study in the fields of Information Technology and Computer Sciences.

New National Senior Certificate (NSC) that allow entry to the Higher Education Certificate Diploma or Bachelors Degree OR Equivalent NQF Level 5 qualification

National Certificate : Information Technology : Systems Support (NQF 5) - Module Breakdown

Personal Development 45
Network Architecture and Standards 24
Enterprise Systems Management 3
Designing a LAN for Departmental Office 13
Client Server Networking 23
Monitor , Maintain and Test Systems 15
Managing LANS and understanding WANS 22
Assembling, Repairing and Maintaining a Server 34
Install, Administer and Commission a LAN 7

• Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation
• Understand the role of technology in the business context
• Demonstrate basic application support skills
• Demonstrate operating system support skills
• Demonstrate network support skills
• Relate business problems and information technology solutions
• Demonstrate appropriate technical reporting skills
• Demonstrate appropriate customer care in the context of IT support
• Function appropriately in a change management process within a support team
• Demonstrate hardware support skills for server computers
• Demonstrate an understanding of Systems Support contextualised within a selected work area.

Career Pathways for this course?

  • Computer Technician
  • Network Administrator
  • Hardware Technician
  • Call Centre Support
  • Data Centre Administrator
  • Electronic Data Warehousing
  • Systems Team Leader
  • Systems Administrator
  • Junior ICT Manager
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