Faculty Of Department of Systems Engineering • SAQA ID No. 48573 • NQF5 • 147 Credits • 1
The purpose of this qualification is to enhance readiness and provide entry into the areas of Systems Support at NQF 5. It prepares learners for entry into the workplace or as an undergraduate study in System Development areas covered, providing them with the necessary knowledge needed for further study in the fields of Information Technology and Computer Sciences.
New National Senior Certificate (NSC) that allow entry to the Higher Education Certificate Diploma or Bachelors Degree OR Equivalent NQF Level 5 qualification
| Credits | |
|---|---|
| Personal Development | 45 |
| Network Architecture and Standards | 24 |
| Enterprise Systems Management | 3 |
| Designing a LAN for Departmental Office | 13 |
| Client Server Networking | 23 |
| Monitor , Maintain and Test Systems | 15 |
| Managing LANS and understanding WANS | 22 |
| Assembling, Repairing and Maintaining a Server | 34 |
| Install, Administer and Commission a LAN | 7 |
• Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation
• Understand the role of technology in the business context
• Demonstrate basic application support skills
• Demonstrate operating system support skills
• Demonstrate network support skills
• Relate business problems and information technology solutions
• Demonstrate appropriate technical reporting skills
• Demonstrate appropriate customer care in the context of IT support
• Function appropriately in a change management process within a support team
• Demonstrate hardware support skills for server computers
• Demonstrate an understanding of Systems Support contextualised within a selected work area.
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