National Certificate : Business Administration Services (NQF 3)

Faculty Of  • SAQA ID No. 67465 • NQF3 • 120 Credits • 1

This qualification is intended for junior managers of small organisations, junior managers of business units in medium and large organisations, or those for aspiring to these positions. Junior managers include team leaders, supervisors, foremen and section heads.

Communication NQF level 2 and Mathematical literacy NQF level 2

National Certificate : Business Administration Services (NQF 3) - Module Breakdown

Communicating Effectively 13
Writing for Success 14
Your Role in the Team 11
Mathematical Literacy 16
Computer Literacy 10
What is Business 16
The Role of the Business Administrator 10
Effective Research in the Workplace 15
Office Management 15
Frontline Customer Service 12

• Plan, monitor and control and information system
• Maintain booking systems
• Participate in meetings and process documents and communications related thereto
• Utilise technology to produce information
• Plan and conduct basic research in an office environment
• Coordinate meetings, minor events and travel arrangements
• Set personal goals
• Function in a team and overall business environment
• Demonstrate an understanding of employment relations

Career Pathways for this course?

  • Executive Secretary
  • Receptionist
  • Personal Assistant
  • Banking Administration
  • Secretarial Services
  • Switchboard Operator
  • Customer Service Assistant
  • Data Capturer
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