Further Education & Training Certificate: Hospitality Reception (NQF 4)

Faculty Of  • SAQA ID No. 64469 • NQF4 • 126 Credits • 1

This qualification has been developed for the reception function within the accommodation industry. It brings together all aspects of front office and supervision. This qualification will professionalise the industry and is applicable to all sectors, from small bed and breakfasts to large-scale hotels. The qualification leads to the accommodation services diploma and provides articulation with Gaming, Travel and other Tourism industries.

NQF Level 3 or equivalent

• Display Cultural Awareness in dealing with Customers and Colleagues
• Maintain effective working relationships with other members of staff
• Maintain health, hygiene and professional appearance
• Provide first aid
• Provide customer information and book external services
• Deal with the arrival of customers
• Prepare customer accounts and deal with departures
• Exchange foreign cash and travelers cheques
• Co-ordinate the greeting and assisting of guests on arrival and departure
• Maintain the front office service
• Maintain the portering /concierge service
• Describe layout, services and facilities of the organization
• Maintain a secure working environment
• Maintain a safe working environment
• Describe the sectors of the hospitality, travel & tourism industries
• Conduct on the job coaching
• Operate a payment point and process payments
• Develop self within the job
• Maintain the receipt, storage and issue of goods
• Maintain the cleaning programme for own area of responsibility
• Plan and conduct meetings
• Induct new staff to the workplace
• Plan, organize & monitor work in own area of responsibility
• Monitor and maintain health, safety and security
• Control and order stock

Career Pathways for this course?

  • Junior Hotel Receptionist
  • Accomadation Service Assistant
  • Tourism Administrator
  • Hotel Assistant Manager
  • Customer Service Assistant
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