Further Education and Training Certificate : Information Technology : Technical Support (NQF 4)

Faculty Of  • SAQA ID No. 78964 • NQF4 • 163 Credits • 1

The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.

Grade 11 or equivalent qualification NQF 3 with English and Mathematics

Further Education and Training Certificate : Information Technology : Technical Support (NQF 4) - Module Breakdown

Credits
Communication 1st Language 20
PC Hardware Support 31
Advanced EUC Volume 2 7
Mathematics 16
Communication 2nd Language 20
Basic of Networks 10
Help Desk Technology 29
Choose an Elective from Below:
PC Engineering 44
Data Communications & Networking 39

• Communicate effectively with fellow IT staff & users of information systems
• Demonstrate an understanding of different types of computer systems and the use of computer technology in business
• Demonstrate an understanding of problem solving techniques, and how to apply them in a technical environment
• Demonstrate an understanding of Computer Technology Principles
• Select and use materials and equipment safely for technological purposes
• Work effectively as a team member within a support team
• Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in one or more of the following areas of majoring/specialisation:
– Hardware and Infrastructure Support for Personal Computers
– Hardware and Infrastructure Support for Office Products
– Data Communications and Network Support

Career Pathways for this course?

  • Computer Technician
  • Network Administrator
  • Hardware Technician
  • Help Desk Support
  • Laboratory Technician
  • Call Centre Support
  • Data Centre Administrator
  • Network Engineer
  • Support Team Leader
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