Further Education and Training Certificate: Business Administration Services (NQF 4)

Faculty Of  • SAQA ID No. 61595 • NQF4 • 140 Credits • 1

The National Certificate in Business Administration Services: NQF Level 4 is designed to meet the needs of those learners both employed or unemployed, who are already involved or wish to become involved in the field of Administration. Administration is an essential field of learning as Administration competencies apply to all industries and to many non-commercial ventures such as sports/recreation clubs, religious groups, etc. This means that there is an on-going need for skilled Administrative people to carry
out these functions both in the commercial and non-commercial sectors. There is also a need to develop career paths in this field so as to offer people involved in Administration the opportunity to continue with a programme of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities.

Grade 11 with appropriate subject combinations and levels of achievement.

Further Education and Training Certificate: Business Administration Services (NQF 4) - Module Breakdown

Communication In The Workplace 9
Writing Effectively 21
Mathematical Literacy 16
Understanding the Business Environment 28
Managing Effectively 20
Communication 2nd Language 20
Ethics in the Workplace 8
Practical Finance 7
Choose an Elective from below:
Project Management 13
Secretarial 13
Human Resource Management 15

• Have knowledge of the procedures for stock and fixed asset control
• Develop Administrative systems together with other employees
• Control and keep all information required by the organisation up to date
• Ensure the confidentiality of information
• Develop administrative procedures relating to the systems and to write them into a manual for use by other employees
• Improve organisational effectiveness
• Present information that is routinely and regularly required, as well as specific information that is requested from time-to- time
• Use listening, reading and writing skills
• Be an effective employee in the Administrative section of an organisation.
• Plan and organise own work
• Establish and maintain sound working relationships
• Comply with the organisation`s ethics and code of conduct
• Set personal goals and develop and manage him/herself in a business context
• Be aware of how fraud can be present in an office environment and assist in its control
• Display Cultural awareness in dealing with customers and colleagues and utilising the differences in a
positive way to enhance the effectiveness and image of the organisation
• Identify and solve work related problems together with others
• Apply efficient time management processes, procedures and techniques
• Be an effective member of a team
• Conduct basic research projects in relation to the Administrative function

Career Pathways for this course?

  • Secretarial Services Reception Services
  • Switchboard Operations
  • Financial Administration
  • Banking Administration
  • Personal/Executive Assistant Services
  • Technical Assistance
  • Typing
  • Data Capturing
  • Systems Administration
  • Human Resources Administration
  • Basic Contracts Administration
  • Legal Secretarial Services
  • Reception Supervision
  • Change Administration and Management
  • Relationship Management
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